In most cases, your local Keller Williams agent is best placed to resolve any issue quickly. Please raise your concern with them directly in the first instance.
If your agent hasn't been able to resolve things to your satisfaction, please put your complaint in writing to our Complaints Officer at enquiries@kwuk.com. We will acknowledge your complaint within 3 working days.
A senior member of our team will carry out a full investigation and provide a written response within 15 working days. If we need longer, we'll keep you updated on progress.
If, after our final response, you remain unhappy, we will issue a 'final viewpoint' letter setting out our position and your right to refer the matter to an independent redress scheme.
If your complaint is about an individual agent and you remain unhappy after their final viewpoint, you should raise it with that agent's independent redress scheme, not with Keller Williams UK. Most Keller Williams UK agents are members of the Property Redress Scheme (PRS), a free and independent service whose decisions are binding on the agent.
Property Redress Scheme, 63–66 Hatton Garden, 5th Floor, London EC1N 8LE · theprs.co.uk · info@theprs.co.uk